Effective Date: April 24, 2026 ·  Compliant with Nevada SB 220 (NRS 603A), SB 260 (2023), and Applicable 2025–2026 Nevada Consumer Privacy Standards

Clover Services (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, website visitors, and contacts. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with applicable Nevada privacy laws, including Nevada Revised Statutes (NRS) Chapter 603A, Senate Bill 220 (the Nevada Online Privacy Law), and Senate Bill 260 (2023 amendments expanding consumer data rights).

By using our website at cloverserviceslv.com or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Request a quote or book a service (name, address, phone number, email address, service location, description of cleaning needs)
• Contact us by phone, text, email, or our website contact form
• Make a payment (payment card information processed through our secure third-party payment processor — we do not store full card numbers)
• Leave a review or testimonial
• Sign up to receive communications from us

1.2 Information Collected Automatically

When you visit cloverserviceslv.com, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referral URLs
• Cookies and similar tracking technologies (see Section 7 – Cookies)

1.3 Information from Third Parties

We may receive information about you from third-party sources such as Google Business Profile, Yelp, review platforms, and marketing tools. This may include contact information or reviews you have submitted on those platforms.

2. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Providing, scheduling, and fulfilling the cleaning services you request
• Communicating with you about appointments, quotes, follow-ups, and customer service
• Processing payments for services rendered
• Sending service reminders, promotions, or updates (where you have opted in)
• Improving our website, services, and customer experience
• Complying with applicable legal obligations
• Protecting the security and integrity of our business

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

3. Sharing of Your Information

Clover Services does not sell, rent, or trade your personal information to third parties for monetary consideration. Under Nevada SB 220, you have the right to direct us not to sell your covered information — and as a matter of practice, we do not engage in such sales.

We may share your information only in the following limited circumstances:

• Service Providers: We work with third-party vendors that assist us in operating our business, such as payment processors, scheduling software, email platforms, and website hosting providers. These providers are contractually required to protect your data and may only use it to perform services on our behalf.
• Legal Obligations: We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of such a change via a notice on our website.
• With Your Consent: We may share your information for other purposes with your prior written or electronic consent.

4. Nevada Consumer Privacy Rights (NRS 603A / SB 260)

As a Nevada resident, you have the following rights regarding your personal information under Nevada law, effective as of the 2026 applicability period:

4.1 Right to Know / Access

You have the right to request information about the categories and specific pieces of personal data we have collected about you, the purposes for which it is used, and the categories of third parties with whom it has been shared.

4.2 Right to Correct

You have the right to request that we correct inaccurate personal information we hold about you. We will make commercially reasonable efforts to respond to verified correction requests within 45 days, with one 45-day extension if necessary.

4.3 Right to Delete

You have the right to request deletion of personal information we hold about you, subject to certain exceptions (such as information needed to complete a transaction, comply with a legal obligation, or protect against fraud).

4.4 Right to Opt Out of Sale

Under Nevada SB 220 (NRS 603A.340), Nevada residents have the right to opt out of the sale of their covered personal information. We do not sell your covered personal information. If our practices change, we will update this Policy and provide a clear opt-out mechanism.

4.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide you a lower quality of service because you made a privacy request.

4.6 How to Submit a Privacy Request

To exercise any of the rights listed above, please contact us using the information in Section 10 of this Policy. We will verify your identity before processing your request. We will respond to verified requests within 60 days, as required by Nevada law.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations. Customer records are generally retained for a minimum of 3 years following the last service date. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, password-protected systems for customer records
• Third-party payment processors that are PCI-DSS compliant — we do not store full payment card numbers
• Limited employee access to personal data on a need-to-know basis
• Use of HTTPS encryption on our website

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach affecting Nevada residents, we will comply with Nevada’s data breach notification requirements under NRS 603A.220, including timely notification to affected individuals and appropriate authorities.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site performance. Cookies are small text files stored on your device.

Types of cookies we may use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant promotions if applicable

You may disable cookies through your browser settings; however, some features of our website may not function properly without them. We do not use cookies to collect sensitive personal information or financial data.

8. Text Message and Email Communications

If you provide your phone number or email address, you may receive service-related communications from us including appointment confirmations, reminders, and follow-ups. If you have opted in to marketing communications, you may receive promotional offers and updates.

You may opt out of marketing communications at any time by:

• Replying STOP to any text message from us
• Clicking the “Unsubscribe” link in any marketing email
• Contacting us directly at hello@cloverserviceslv.com

Please note that opting out of marketing communications will not affect transactional messages related to a service you have booked.

By providing your mobile phone number, you consent to receive text messages from Clover Services. Message and data rates may apply. Message frequency varies. Text HELP for help. Text STOP to cancel.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we may have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, such as Google, Yelp, or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this Policy and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our services or website after the effective date of any changes constitutes your acceptance of the updated Policy.

12. Contact Us – Privacy Questions

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Clover Services

• Phone/Text: (702) 277-9952
• Email: hello@cloverserviceslv.com
• Website: cloverserviceslv.com/contact
• Service Area: Las Vegas, NV and the greater Las Vegas Valley

We are committed to resolving any privacy concerns you may have in a timely and transparent manner.